Check out our Store Locator to visit a Metro by T-Mobile store to take advantage of promotional device offers. Can I buy a phone and activate it on a rate plan at the same time? Is that the same or a separate transaction? They are separate transactions. Once you have received your phone, you can activate by visiting our online activation tool or by calling Customer Care at METRO8 What method of payments are accepted?
We accept Visa, Mastercard, and American Express credit or debit cards. How long will it take to receive my online device purchase? We are currently offering free two-day shipping on all device purchases. Can I return my phone purchased online in-store? Returns for online purchases must be done by the return shipping instructions provided, not by going to a store. Please refer to confirmation emails you received regarding your order, or our return policy for full details.
Not at this time, but we hope to have them available for online purchase soon. UPS typically delivers all Metro by T-Mobile packages within 5—7 business days after the order has been processed.
Orders placed before p. EST on a business day will normally ship the same day, or the next business day if the order is placed after 3 p. UPS delivers Monday through Friday. If you bought multiple items from Metro, they will ship in the same shipment.
If your order has already shipped and you need to change the shipping address, please check options with UPS. Track your order by visiting the Metro by T-Mobile order-tracking page.
This page will give you your tracking number and take you to the UPS. You can simply check back later if a tracking number has not been assigned.
The product must be returned by mail within 30 days if it was bought online, or returned in store within 14 days if it was purchased in store. It must also meet these criteria:. Metro by T-Mobile provides a warranty on devices up to 12 months from the initial purchase date. If the device doesn't work properly when you receive it or stops functioning for any reason covered by the warranty, bring your device to a Metro store or authorized dealer.
When the replacement phone arrives at the store, it will be held for 14 days for you to come back to the store and make the exchange. After the 14th day, the replacement phone will be sent back.
When you pick up the replacement phone, your defective device must be returned to the same Metro location in the same condition it was in when the replacement was ordered. In all cases, you can also contact the cell phone manufacturer directly to arrange for a warranty exchange.
Do not ship the mobile phone to Metro — this will delay the exchange process. Warranty exchange fees are subject to change. Metro warranty replacement phones are not guaranteed to be new, nor are you guaranteed to receive the same model or color.
If the exact model is not available, replacement will be a similar kind and quality. Color, features, and accessory compatibility are not guaranteed.
Metro by T-Mobile does offer a limited warranty on all Metro-branded accessories, meaning accessories with the Metro logo on its packaging.
The warranty is effective for one year starting on the date of the original purchase. It covers all mechanical and electrical problems, except those arising from abuse or tampering.
The defective accessory must be returned for exchange with the payment receipt to the original Metro store where it was purchased. If the accessory was purchased online, it must be shipped back to Metro using the return-shipping label that was included with the accessory. If your purchase is not a Metro-branded accessory, you will need to check with the product manufacturer for its own warranty policy.
Learn more about phone plan features by reading our Features articles , or by visiting our Plans page. Up to five family members can combine their phone lines into a Metro by T-Mobile family plan. Video streams at p. All Metro by T-Mobile Plans include these features designed to help you make the most of your high-speed data:.
Plans will include these features and many more. What is Amazon Prime? A Prime membership gives you the best of shopping and entertainment.
Prime members get fast, free delivery on over million items, even free same-day, one-day and 2-hour delivery on some items available in select cities. Prime also includes streaming of thousands of popular movies and TV shows. Membership also includes millions of songs that can be streamed on the Amazon Music app or on your Echo simply by asking Alexa.
You can learn more about these and other benefits by visiting www. What are my Prime membership benefits? Members can enjoy the following Prime benefits:. Shopping: Find constant deals on hundreds of thousands of products, including exclusive deals for Prime members with fast, FREE shipping on over million items and flexible delivery options to fit your life. Which mobile apps should I download to enjoy my Prime benefits on the go? You can download the following mobile apps from the App Store or Play Store:.
Upon activation of your new rate plan, Metro will send you a text where you will be redirected to Amazon to create your Amazon account and activate the Prime membership. If you no longer have the text and need to register, go here. How long do I get access to Amazon Prime? What happens to my Amazon Prime account if I eventually change my mobile carrier or plan?
If your mobile service is no longer through Metro or you leave the qualifying service plan for a different plan that does not offer Amazon Prime, your Prime membership will be automatically cancelled.
In order to continue your Prime membership, please visit www. Can I share my Prime membership benefits? Sharing benefits through Amazon Household requires both adults to link their accounts in an Amazon Household and agree to share payment methods. Each adult keeps his or her personal account while sharing those benefits at no additional cost.
To set up an Amazon Household, go to the Amazon Household main page. What if I already have a Prime membership? To learn more about how to take advantage of the offer, go to www. If your Metro account is suspended for more than 24 hours your Prime benefits will also be suspended. Once you make your monthly Metro service payment your Prime benefits will start again within 24 hours.
If you do not make your Metro service payment in a timely fashion and your account is canceled, you will also lose access to your Prime benefits. Your Prime benefits will start again when you pay for your Metro service and reactivate a qualifying plan.
I did not receive a verification code when trying to register for the Amazon Prime offer? You can request a new verification code by going here. If you are still having issues receiving a verification code, please contact Metro customer care at Note: In order to receive a verification code, you must be on a qualifying rate plan.
How do I check to see if my Prime membership is Paid for by Metro plan? You can also check with Metro through their Customer Support to see if Amazon Prime is a part of your rate plan. How do I contact Metro customer support? How do I get support for Amazon Prime? You can visit the Amazon Prime help page here. What is Twitch Prime? Twitch Prime includes free games every month, in-game content for some of the most popular games, a Twitch channel subscription every 30 days at no additional cost, exclusive emotes, and chat badge.
Learn more here. How do I sign up for Twitch Prime? To take advantage of Twitch Prime benefits, you must link your Amazon account with a Twitch account. What is Google One? Google One is a new, shareable subscription service that helps users get more out of Google - with expanded storage, direct access to experts, and members-only benefits across Google. Access Google One through one. What's the price? Same as with Drive storage, additional plans can be purchased month to month like with most other subscription products.
Currently, for Metro to cover the cost of the Google One membership you must activate your membership within the Google One app from an Android device. How can I pay for Google One? What if I have an iPhone? Do I have to get the app? You will need to download the Google One app from the Play store and sign in to a Google account to register and set up mobile backup. How much storage do I get free today? How is Google One different from Drive? Drive works exactly the same way as it always has.
The difference is that with Google One, you get more storage and additional benefits access to experts, benefits, other exclusive features to come and can share these, along with storage, with your family. I'm a Drive user - how does this impact me? All paid consumer Google Drive storage plans have been upgraded to Google One. There are no changes to our free storage plans with Google - Google One is an upgrade to our paid consumer storage plans.
The same goes for Google Photos and Gmail. Google One is a new plan to manage your paid storage and get access to benefits. What counts against my storage quota? See here for what counts against your storage quota. For Google Photos, you have unlimited free storage for High quality photos, but Original quality full resolution photos will count against your storage quota. Learn more about photo upload quality here. Free storage will be counted as part of the new total quota. For example, if someone had 15GB and they upgraded to a GB plan, their new total storage will be GB this is the same as with current Google Drive individual paid plans.
For family members that are added in a plan, users keep their 15GB free storage, and only start using storage from the shared plan once they exceed the free quota. You'll still have all your Google One benefits for 7 days. After 7 days, you and your family members if family sharing is enabled will lose access to your additional storage, extra member benefits and Google experts. Each person will keep their default 15GB of free storage. If you're using more than 15GB of storage, all your files will stay safe, but you won't be able to store anything new.
How much storage am I using now? What happens to my mobile backup when I exceed my storage limit? If you exceed your storage limit, your phone stops backing up, but you can still access your most recent backup and use it to restore a new device. What is Google One automatic mobile backup? Google One automatic mobile backup stores your Original quality full resolution photos, videos, and MMS messages safely in the cloud. WIth the Google One app, you are also able to see the status of Android Backup, which ensures your contacts and settings are backed up as well.
Who is automatic mobile backup available to? Does mobile backup cost extra? It is included in the cost of your eligible Metro plan when you have an active Google One membership. How does backup impact my storage? Your backed up Original quality full resolution photos, videos, and MMS will count against your storage quota that you get through Google One. Google One is for backing up your mobile device, while Backup and Sync is for backing up your computer, camera and SD Cards. Is Google One replacing Photos?
Google Photos still works the same way - you can backup, access, and share your photos and videos. Same as before, you have unlimited high quality reduced file storage , whereas Original quality full resolution counts against your storage. How do I back up my phone? In the Google One app, click on the backup card. Toggle both switches next to Photos and Messages.
How do I restore my phone? You will see a notification at the bottom confirming both are restored. Can I restore using the Android Setup Wizard?
If your new Android device is running Android Pie or higher, you are a Google One member, and you have your phone backed up, you will see a prompt within the Android Setup Wizard to restore your Original quality full resolution photos and videos, as well as MMS messages. You can also seek assistance in your nearest Metro store. What is a Google expert? Google One introduces direct access to Google experts for members to ask questions and get help troubleshooting on all consumer Google products and services.
With just one tap, members will be able to connect directly with a Google expert via phone, chat, or email note that business products like GSuite and non-Google products are not covered. What member benefits do I get with Google One? Google One offers Google Play credits and preferred pricing on select hotels found in Google Search - more is coming. For specific questions about the latest benefits and how to use your benefits, talk to a Google expert or access the Google One help center.
How many people can I share Google One with? You can share your Google One membership with up to 5 family members so 6 people in total, including yourself in the same country who have a Google Account. Are there restrictions on who I can share it with? Anyone can create a family with Google following the restrictions of the Google Families Terms of Service.
The family manager is responsible for all purchases made using the family payment method. What am I actually sharing? All Google One members can share the benefits with their family group. This includes: Storage: Once a Google One membership is shared with family, the amount of storage tied to the membership is shared among the family group. Each individual's storage usage after first 15 GB is counted towards the overall cap. Family members can use as much of the available storage as they want.
If any family members have individual plans, or promos, storage will be counted against those quotas before counting against the family group quota. Every member of the family group can access support and benefits. For one-off benefits such as Play credits, they will be used on a first come first serve basis. Note: children under 13 or the applicable age for your country will not have access to support or be able to redeem benefits.
Does sharing my Google One membership mean that they will be able to see all my stored stuff? While Google One allows you to share your storage plan with family members, this doesn't give them access to files in your Drive unless you specifically share a file or folder with them. Learn more about sharing Drive files here. How do I know my information is safe with Google? Security is and has always been a top priority for us. All Google services, including Google One, are protected by advanced security infrastructures.
Your files, emails, and photos are stored safely on our servers. Learn more. Metro by T-Mobile includes high-speed Mobile Hotspot on many of our data rate plans. Any smartphone with a qualifying Metro high-speed data plan can turn on the Hotspot feature and connect other devices and laptops to the Internet using the Metro by T-Mobile data signal.
Consider purchasing extra data if you run out of your allotted hot spot high-speed data. You can do a one-time boost or increase your data allotment monthly.
Visit your Metro by T-Mobile location to add extra data. If you leave the Wi-Fi area while on a phone call, it may disconnect the call and your phone will revert back to our wireless mobile network. Most Metro by T-Mobile phones come with MetroWeb already loaded — this application is a web browser that allows customers to search the Internet and visit web pages.
It includes helpful and up-to-date information like weather forecasts, sports scores, and current gas prices. MetroZONE does use a very small amount of data to load and display content, but it only loads content when users open and interact with the application. It gives you the power to manage your service directly on your phone, including:.
Download myMetro from the Google Play store. Download myMetro from the Apple store. What is AppManager? AppManager is a Metro by T-Mobile benefit that provides users with a quick and easy way to find and remove unused apps on their phone and discover new ones.
How does AppManager work? The user experience is simple and seamless. After activating a new device, Metro by T-Mobile customers will receive a notification from App Manager asking if they want to remove unused apps on their phone to better maximize space.
Once opened, it will walk you through the simple and easy process to uninstall unused applications. What are the benefits of AppManager? AppManager has plenty of benefits to our customers. Is there a way for me to opt-out of AppManager? AppManager can be delayed for later or skipped entirely. Can AppManager be deleted off my phone? AppManager can be removed off your phone just like any other applications.
How do I access AppManager? After activating a new device, a welcome message from AppManager will automatically pop-up. At this time, you can choose to access it, delay it for a later time, or skip it entirely. How do I launch the AppManager? Currently we do not have a way for you to go through AppManager on your own. Is AppSelector required for me to get AppManager? AppManager is a feature of AppSelector. Is there a cost to use AppManager?
No, AppManager is free to download. However, individual apps may have associated costs directly from the 3 rd party app providers such as in-app purchases or subscription offers. Over time many more Metro by T-Mobile Android devices will be enabled with this experience. Which devices are AppManager available on? Do I have to be on a specific rate plan to use AppManager?
No specific rate plan required. Will the usage from AppManager deplete my monthly data allotment? Yes, standard data rates will apply. This new feature helps you maximize your phone space — and your time. With over 2 million Android apps in the world, AppSelector helps you filter through and discover new ones based on your preferences. Just put a check mark next to the ones you want to be downloaded to your smartphone and the phone will do the rest.
Our partner has a propiertary algorithm that selects apps based on your age and gender, if you decide to share. AppSelector will pop-up after setting up your device. AppSelector is presented one time only to help complete the device set up. Currently we do not have a way for you to go through AppSelector again, unless you hard reset your device. Is Caller Tunes subscription available for purchase? Customers that have Caller Tunes will be allowed to keep the service, but if Caller Tunes is removed from your plan you will not be able to repurchase the service.
Will the Caller Tunes app still be available? Yes, the Caller Tunes app is still available for download in your appropriate app store. Will I still be able to move the Caller Tunes from my phone to a new phone? Yes, Caller Tunes are attached to your phone number, not your mobile phone.
The Caller Tunes service plays over the mobile carrier network when someone is calling you. If I remove the Caller Tunes service from my plan, will I be able to add it back at a later date?
Customers that have Caller Tunes will be allowed to keep the service, but if Caller Tunes is removed from your plan you will not be able to repurchase the service from Metro by T-Mobile. The service includes unlimited calling to mobile phones and landlines, as well as unlimited text messaging.
It can be added within My Account or by visiting your local Metro store. Take a look at the countries that can be reached with International Text Messaging. Enjoy next business-day shipping, when available, at no additional cost for claims approved before p. Enrollment is optional, may be cancelled at any time, and is not required to purchase or finance a device or obtain Metro by T-Mobile wireless service. To enroll, please visit your nearest Metro by T-Mobile store.
Why must I purchase the Select Shared Calling service for calls to conferencing, chat, radio broadcast and other similar numbers? Our unlimited talk and text plans are for direct communication between two people. Do conference lines that I use for work require the Select Shared Calling service? Most conference lines provided by employers will not require the Select Shared Calling service. You can select to have voicemails sent as either emails or text messages. Voicemail to Text automatically transcribes any message 60 seconds or less and sends it to you.
The service transcribes up to characters, which can be emailed to you with an audio recording of the message. If you choose to receive Voicemail to Text by text messages, the message may be split into multiple text messages if it is longer than characters. Customers typically receive a converted message within one minute of the voicemail being left.
If you decide to turn off Voicemail to Text, it will not delete the original audio voicemail or the converted message. You can turn off Voicemail to Text within My Account. World Calling makes it possible for you to talk and text to and from several countries around the world. It can be added to selected rate plans through My Account. With World Calling, you can call several international destinations included in the service from anywhere in the Metro by T-Mobile home coverage area.
It also allows you data, talk, and text while traveling outside the U. Learn more about World Calling and see which countries are included in the service. Is Metro now owned by T-Mobile? Actually, T-Mobile has been the parent company of Metro since So, our customers have been enjoying the T-Mobile network since then.
Do I as a current customer need to do anything? Customers have the option of doing nothing and will continue to receive the same great service they have enjoyed from Metro. In order to provide a rich experience and enable features such as voice shopping, notifications, visual search, customer reviews, and authentication this app may request permission to access contacts, camera, microphone, notification, touch id, photos and Bluetooth.
In addition to International Shopping, you can change your settings in this single app to shop Amazon. Links to these terms and notices can be found in the footer of your local Amazon homepage.
For all other customers: By using this app, you agree to the applicable Amazon Conditions of Use e. If your device supports TrueDepth technology, the app will use your device camera to detect your facial movements only while using certain features such as virtually try-on products like sunglasses.
All information processed using this technology remains on your device and is not otherwise stored, processed or shared by Amazon. Our new design provides easier access to the features you use most while on the go.
This includes the homepage, account and order information, your cart and the ability to browse and discover Amazon departments, products, programs, and features. You need toothpaste, golf clubs, and batteries—and you need them now. The app is fine with me.
I had many items on it and realized the item was cheaper if I had ordered it myself. I contacted custom service and was told to wait until I receive the item before they would give me the cheaper price.
I canceled my five year prime membership along with canceling all subscribe and saves. Prime has gotten to be a joke, too. I loved the music.
Now they want to you pay MORE to hear up-to-date good music by subscribing to their music service. The only reason I had prime was for the shipping and the music. Prime is no longer worth it for me. So disappointed. For example, the subscription to reorder items every month keeps moving.
I often forget that I was going to purchase something or I see it in a regular store before I get around to turning on the computer to do an order.
There are bound to be thousands of people like me. They need to put things back in the cart or into the Saved list when that happens so that people can easily repurchase them when they straighten out the problem with the credit card. The following data may be collected and linked to your identity:. Privacy practices may vary, for example, based on the features you use or your age. Learn More. With Family Sharing set up, up to six family members can use this app.
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