If you uninstalled an Adobe Creative Cloud application but are unable to reinstall, see Creative Cloud desktop app lists uninstalled apps as "Up to date". For details about each Creative Cloud app, see Creative Cloud system requirements. If the Creative Cloud desktop app is running in the compatibility mode, it might not display all the available Creative Cloud applications.
Windows Compatibility Mode allows Windows to emulate a prior version of the operating system to support applications that may not run in the current installed version.
Compatibility mode is not necessary for the Creative Cloud desktop app and prevents the app from correctly detecting your version of Windows. Error code C indicates that installation can't be completed because the installation path contains an invalid character. Select another install location in the preferences, and then reinstall the app.
Error code indicates that the installation language needs to be updated or modified. For more information, see Change the language settings of your Creative Cloud apps.
Error code C indicates that the installation language needs to be updated or modified. Error code indicates that the created package does not contain the package to be installed. Error code C indicates that the created package does not contain the package to be installed.
If this doesn't fix the issue, follow the instructions in Fix error when installing Creative Cloud apps. Error code indicates that a necessary file is locked by another process.
Error code C indicates that a necessary file is locked by another process. Error code indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. Download the latest version of the Adobe Creative Cloud desktop app and try again.
Error code C indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. In the error details, look for information on the amount of free disk space required to install your app. Take a look at the example below. Free up the required space in the installation location, and try updating the app again.
For information on how to free up space on macOS, see How to free up storage space on your Mac. For information on how to free up space on Windows, see Free up drive space in Windows Look for information on the amount of free disk space required to install your app. Error code indicates that your device does not meet the minimum system requirements for installing the application.
See System requirements Creative Cloud. Error code C indicates that your device does not meet the minimum system requirements for installing the application. For more information, see Error code while installing Creative Cloud apps Windows.
Error code indicates that a newer version of the application is already installed. Error code C indicates that a newer version of the application is already installed. Error code indicates that you are trying to install a bit version of the application on a bit device. Error code C indicates that you are trying to install a bit version of the application on a bit device. Error code indicates that the installation cannot proceed, as there are multiple users logged in to your system.
Error code C indicates that the installation cannot proceed, as there are multiple users logged in to your system. Error code indicates that your device does not meet the minimum system requirements.
Upgrade your system to meet the minimum system requirements for installing the application. For more information, see System requirements Creative Cloud. Error code C indicates that your device does not meet the minimum system requirements. Getting error code with the message "There is a problem with the download process"? Error code indicates an installation or update failure that happens when your device is not able to connect to the server.
Verify that you are connected to the Internet: You require an Internet connection to download and update apps. Verify that you are connected to the Internet and select Retry. Try a different network: Try to use a different Internet connection, if available. Error code P indicates an installation or update failure that happens when your device is not able to connect to the server.
Getting error code with the message "Creative Cloud update failed"? Error code indicates that there was an issue with the downloaded file. This error can also occur due to network issues. Try to use a different Internet connection : If you have more than one Internet connection, try to use the other one. Error code P indicates that there was an issue with the downloaded file. Once done, try to install your app again. Once disabled, try to install your app again.
Remember to enable the antivirus once you've installed your app. Try a different network: If you have more than one Internet connection, try to use the other one.
Note: If you are in an enterprise environment, contact your IT admin to configure your software firewall. Error code P indicates that there is a problem in connecting to the server, or the Internet connection is not available.
Error code indicates that the responses from the server were not received by your device. For more details, see How to fix common connectivity issues. Error code P indicates that the responses from the server were not received by your device. Free up some space in your boot drive, and select Retry.
Error code P indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Error code indicates that you do not have permission to download the file on your system.
Check that you have the permissions to these folders. It is likely that the file permissions under your current user account have been modified. If you don't have the permissions, fix them and select Retry. Error code P indicates that you do not have permission to download the file on your system. Error code indicates that a file required for installation is missing in the server or that the server URL is incorrect.
Select Retry to try the install again. If this doesn't fix the issue, connect to a different network and try to install the app again. Error code P indicates that a file required for installation is missing in the server or that the server URL is incorrect. If this doesn't fix the issue, restart your device and try to install the app again. If the issue persists, try the steps given in Resolve installation failure Creative Cloud desktop app. Error code indicates that your Creative Cloud app failed to update or install as you are not logged in to your system's admin account.
If you get a prompt to enter your system admin password, enter your admin password. Follow the given instructions for your operating system to add or change the admin account for your machine if required. Type in netplwiz , and press Enter. In the pop-up window, select your account, and then select Properties. Go to the Group Membership tab, and select Administrator.
Select Apply , and then select OK. Type in a current Administrator's user name and password in the spaces provided. Select the Allow user to administer this computer option. Download the latest version of the Creative Cloud desktop app and try again. Select Retry to download and install or update the app again. Download the latest version of the installer using direct download links and try again. Error code indicates that something went wrong while installing or updating your Creative Cloud app.
See Error: api-ms-win-crt-runtime-l Error code indicates that your app could not be installed as it is not available natively for ARM devices. Check the system requirements of your app and try installing it again on a compatible device.
Error code indicates that the package couldn't be installed because the Windows Firewall service is not running. Turn on Windows Defender Firewall , then select Retry to download and install the app again. Error code C indicates that the package couldn't be installed because the Windows Firewall service is not running.
Error code indicates that the app package to be installed is trying to access a file that is in use by a different application. Close app s reported in the error log. See Error while installing Creative Cloud apps on Windows. Error code C indicates that the app package to be installed is trying to access a file that is in use by a different application. Error code indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed.
Error code C indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed. Set up Roaming User Profiles to deploy this package for users on your network. If necessary, contact your system administrator. If there are no policies configured on your system and you still see this error, you might be logged in with a temporary profile.
Log out and log in again, then try the operation again. For remote deployments using Admin Console Package, ensure that the package is run under the Local System context. Enable the Secondary Logon Windows service, if it is disabled. Once the package is installed, you can disable it again.
Error code C indicates that the app does not have the necessary permissions. Error code indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled. Error code C indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled. Error code indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed.
The volume is the location in your system where the installed file gets stored by default. See Fix error while installing Creative Cloud apps Windows. Error code C indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed.
Error indicates that the package repository is corrupted. First, you need to check if the registry key PackageRepositoryRoot is missing or corrupted. Once you have established that this is the case, you must reset the Microsoft Store and clear its cache.
For details, see Fix error while installing Creative Cloud apps Windows. Error C indicates that the package repository is corrupted. Error indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type. NTFS is a file system format that helps your Windows operating system to store, organize, and find files on a hard disk easily. Ensure that the volume such as C: drive, D: drive, and so on you're using to install the application follows NTFS format.
If the volume doesn't follow NTFS, you may want to change the storage volume for where your installed package is saved, and then try to install the app again. How can I change where the installed files are saved? Error C indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type.
Error code indicates an installation failure. This error usually occurs on macOS when you don't have the appropriate permission to access a file or directory required for the install. If you have logged in to your account with administrator privileges, but are still unable to install, your disk permissions could be damaged. You need to repair disk permissions before continuing with your install. Error indicates that your Creative Cloud desktop app failed to update or install due to the security zone settings in your browser Internet Explorer.
These settings are mainly managed by your system administrator and allow them to control what websites you can access. Error only occurs on Windows operating system. The following is a workaround that can help you disable the registry settings temporarily to allow the download to take place. In Windows search, type regedit, and select Registry Editor.
Change the value date to 0. Enable UAC and try to install your app again. To enable UAC, follow the steps given below:. Error code indicates that the Creative Cloud desktop app failed to update. See Resolve installation failure Creative Cloud desktop app. See Error Creative Cloud desktop app failed to update. Error code indicates that your Creative Cloud desktop app failed to update as you're not logged in with your admin account. Select Retry to try updating the Creative Cloud desktop app again.
In the pop-up window, select your account, and select Properties. Error code indicates that installation quit while you were trying to install Adobe Acrobat or Adobe Reader 7 or later on Windows. This usually happens when the product could not write value Folders to the specified key during installation. See Error or error when installing Acrobat or Reader. Error indicates an installation failure that is generic, but computer-specific.
There can be many reasons for this error to occur. For details, see Error A fatal error occurred during installation. See Error A fatal error occurred during installation. There is a problem with this Windows Installer package. If your institution uses device licenses, you can continue to use the previous versions of the apps.
To continue using device licenses, ensure that end users don't upgrade to Creative Cloud version of the apps, and remain on their present versions.
If users upgrade apps using the Creative Cloud desktop app and remove older versions, redeploy the Creative Cloud Device License package using Creative Cloud Packager. We are transitioning to a redesigned Admin Console. To deploy Creative Cloud apps to your end users, you must enable them to download and install the apps themselves. See this article for details. The latest Creative Cloud apps do not support Serial numbers. If your institution or organization uses serial numbers to license the apps, you can continue to use the previous versions of the apps.
For detailed information, see Troubleshoot install issues with log files Creative Cloud. Legal Notices Online Privacy Policy. Buy now. Error downloading or updating Creative Cloud apps Search. Adobe Creative Cloud User Guide. Select an article: Select an article:. On this page Error descriptions and solutions Network and connectivity troubleshooting Firewall configuration How to check your download logs.
Applies to: Adobe Creative Cloud. Find and resolve errors that appear when you download, install, or update Creative Cloud apps. Error descriptions and solutions. Once the Creative Cloud desktop app is repaired, open it and install your app. You may be prompted to sign in first. If you still can't install your app, try using the uninstaller again to fully uninstall the Creative Cloud desktop app.
Double-click the Creative Cloud uninstaller from step 2 above. Once the uninstallation completes, click Close.
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